Privacy Commitment

Data We Gather

We gather and manage various personal information types, including:

2. Our Use of Your Data

Your personal information serves these key purposes:

• Service Delivery and Contract Fulfillment:
  • We handle the processing and management of your car hire bookings and contracts. Verification of your identity is conducted to confirm compliance with our rental criteria. We facilitate the procedures for collecting and returning vehicles. Additionally, we process payments and manage both deposits and any applicable charges.
• Customer Communication (Contractual Obligations and Legitimate Interests):
  • Delivering booking confirmations and essential rental details. Addressing your questions and offering customer support. Informing you about updates to our services or policies.
• Marketing: Consent and Legitimate Interest:
  • We will send you promotional offers, newsletters, and service updates based on your consent or our legitimate interest. You can opt out whenever you choose.
• Service Enhancement for Customer Benefit:
  • Evaluating website interactions to refine user experience and site performance. Gathering insights to improve our vehicle selection and service offerings.
• Compliance with Legal Requirements:
  • Adhering to legal and regulatory standards in Sandwell. Safeguarding against fraud and maintaining service security. Addressing disputes and upholding our terms and conditions.

Data Sharing Practices

Information Sharing Guidelines

• Service Partners: We collaborate with third-party companies, including payment processors and IT support, to provide our services. These partners are required to safeguard your data.

We do not share your personal information with third parties for marketing.

Data Protection Standards

We take necessary technical and organizational steps to safeguard your personal data from unauthorized access, modification, disclosure, or destruction. Our measures encompass encryption, access controls, secure servers, and routine security evaluations. Nevertheless, please be aware that no method of internet transmission or electronic storage is entirely secure.

Data Retention Practices

We keep your personal information only for the time required to achieve the intended purposes, including compliance with legal and accounting obligations. The duration of retention differs based on the specific type of information and the context in which it is processed.

Your Rights in Sandwell

Your rights under UK data protection law

• Access to Your Information: Obtain a copy of your personal information.

Contact us to exercise your rights regarding your data.

Cookies and Tracking Practices

Our website utilizes cookies and similar technologies to improve your browsing experience, analyze visitor traffic, and tailor content to your preferences. You can adjust your cookie settings directly through your browser to control how these technologies function while you explore our site.

Policy Changes

We may revise this Privacy Policy from time to time to align with our practices or comply with legal obligations. Any updates will be reflected on this page, accompanied by a new "Last Updated" date. We recommend reviewing this policy periodically to stay informed about how we protect your information.

9. Get in Touch

For inquiries regarding our Privacy Policy or data practices, please reach out to us.